Hi there. As you suggested, I am writing to about my customer experience.
My sales experience was phenomenal. Dave Vlaj, the salesperson and expert, was friendly, professional, kind and very helpful in the store and also via email. He was really a major reason that we ended up buying our Vision elliptical machine from 2nd Wind. Big thumbs up!
Secondly, we just had the machine delivered/set up today, and the two guys who delivered it were also fantastic. Courteous, careful, efficient, professional and helpful with explaining the machine’s basics. They work well together as a unit…and it showed in their communication with each other and with me.
All in all, I couldn’t be happier with the entire experience. And your personal letter to us was icing on the cake!
Thank you, Dick.
D. C. Waller Pewaukee, WI
I just wanted to send you a note to express my appreciation with 2nd Wind.
I purchased a LifeFitness T5-5 treadmill about 18 months ago. About 6 weeks ago, I had a flood in my basement, and the treadmill was completely destroyed. I called my sales associate (Will Turinske) whom I purchased the original treadmill from, and he was extremely helpful. He helped us work with Lifefitness to get a tech out asap to inspect the treadmill. Once we realized that I needed a new treadmill, Will honored the original pricing and was very flexible with our delivery request.
Also, I remember receiving a personal note from you after our original purchase, and I just received another note from you on this purchase. I realize that takes time and commitment to do for your customers, but it certainly shows superior service and appreciation for my business.
I will definitely go directly to 2nd Wind for all my future exercise equipment needs.