Customer Testimonials

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I received a post card in the mail today. Thanks for personally taking the time to send me a thank you card. That kind of touch I believe sets you apart from others. As you may know I stopped in the Richfield store last week. I live in Anoka area but travel to Richfield 3 nights a week as my youngest son practices soccer with a club that trains at the Richfield High School. I decided to stop by your store and gather some information on the best piece of equipment that could help strength my 3 sons that are in cross country, soccer and track. After speaking with your sales associate for 30 minutes I decided on the Smith machine. I believe this machine will be quite diverse in strengthening many muscle groups for my family. Also, it is safe and can expand with attachments. The sales experience was 100% perfect in every way from the time I entered the store to the time I left. I was greeted with a warm hello as soon as I walked in the door. I was helped immediately by a sales person. The sales person didn’t try to sell me anything but rather we had a 20 minute conversation about my needs. In summary I know I’m getting something right for our needs and can’t wait to start using it. Thank you very much for anything happy experience. By the way I purchased an Octane elliptical, Life Fitness treadmill, Hoist Bench, Smith machine and 100’s of #of dumbbells from you.

B Harmon
Richfield, MN

I received a card from you in the mail thanking us for the recent purchase of a Vision treadmill purchased from your Brookfield, WI store (Nov 27th I believe). We have not taken delivery as of yet (delayed it a little for Christmas arrival), but wanted to let you know that I was very pleased with the assistance we received from your associate Ryan Schipp. I thought he was very patient and did a very nice job accommodating our various quirks (I have an investment practice so I know about how varied people can be when it comes to something expensive or important). He handled us very professionally. Just wanted to let you know – have a Merry Christmas.

M Struebing
Brookfield, WI

This has been my first major purchase at 2ndwind, and I would certainly consider your company for any future fitness equipment purchases. I would also recommend that any of my friends who are considering fitness equipment check out 2ndwind. Continue reading

Northbrook, IL

It shows that you really do understand and know the ramifications of what good customer service is... Continue reading

D Foulke
Gilbert, AZ

Before making the purchase I went home and researched treadmills more than I would like to admit. Mark answered every single question and pointed us to the LifeSpan 3000e. My wife and yes, even myself have been using the treadmill for about a week now. She has logged many more miles on it than I have and loves it. I am 6’4, 250 lbs. and it has proven to be extremely sturdy. I would highly recommend this treadmill! Please share my email with Mark and congratulate him for a job well done. Like I said, I would have undoubtedly purchased a treadmill off of Amazon or Costco if it hadn’t of been for Mark. You have a great store, but most of all great people. Continue reading

Scottsdale, AZ

Ben Stephens did a fantastic job of helping us with these choices and in identifying a real packaged solution for us. He made the effort to make sure we understood the equipment, our needs, our space requirements and our options.....all on a dreary, cold Sunday afternoon.....all after closing time no less. Continue reading

V Kedaitis
Downers Grove, IL

Hi Dick, We truly appreciate your thank you note regarding our recent purchase of home gym equipment – so much so that we wanted to share what made our experience such a pleasure. Will, who serviced our needs impeccably, is more »


I have previously purchased exercise equipment from Sears and Costco and will NEVER do that again. I will be in the market for a new treadmill in the next couple of years, and I know that I will be heading back to your store in St. Louis Park for that purchase. Continue reading

M Graner

Mike knew every question we had before we even asked. Mike could sense my wife's desire to get the treadmill in our house asap and he located one in stock across town. We were able to pick it up an hour later and run on it that night. Continue reading

T & C Fulton
Chesterfield, MO

Please know your stores are more than just a place that sells exercise equipment. It is a place where goals and dreams are started and nurtured. Continue reading

S Seaton
Coralville, IA

Your deep knowledge of the equipment in the showroom helped me decide to make a purchase at a time I was in fact not seriously looking to do so. The after-service, including delivery and the nice handwritten thank-you note made it a very rewarding customer experience. It all felt just right… Continue reading

F Bielders

I was completely satisfied buying the treadmill. When my treadmill arrived, I was called immediately, again good customer service. They told us to call them if we needed any help setting it up, mind you it was Black Friday. Continue reading

M Hansen
Downers Grove, IL

This is our first elliptical and Scott did a great job of listening to our needs, explaining and demonstrating, several models before we made our decision. He never tried to pressure us nor hard sell us, but showed true value in his expertise. Continue reading

G. M. Jensen
Mequon, WI

The sales experience was 100% perfect in every way from the time I entered the store to the time I left. I was greeted with a warm hello as soon as I walked in the door. I was helped immediately by a sales person. The sales person didn’t try to sell me anything but rather we had a 20 minute conversation about my needs. Continue reading

B Harmon
Richfield, MN

I was very pleased with the sales help we received from Neal S at the Fargo store and felt your pries and equipment were a good value. I will definitely recommend 2nd Wind to anyone I know who may be looking for exercise equipment. Continue reading

P Steen
Fargo, ND

Logan was very knowledgeable and courteous and he went way above and beyond to inform us about the equipment and help us with our purchase. We will not hesitate to purchase from 2nd Wind again. Continue reading

S Holder

Jason was professional, knowledgeable, courteous, and personable without any high-pressure sales. Fantastic customer service! Continue reading

Dale and Susan
Madison, WI

Max listened very intently and asked us good questions to be sure he understood all our needs. He was professional, friendly, and has a terrific sense of humor! Continue reading

H Quinlan
Edina, MN

The senior person in charge of the set-up was especially knowledgeable, polite and careful of our home. Continue reading

Alan & Karen
Cedar Rapids, IA

I was very pleased with the assistance we received from your associate Ryan Schipp. I thought he was very patient and did a very nice job accommodating our various quirks. Continue reading

M Struebing
Brookfield, WI

I certainly can appreciate the focus on the customer, and as a customer, I look to improve my heart and that of my husband by using your equipment.
My husband Mike and I anxiously await the delivery this Friday; it will literally change our lives. Continue reading

Chicago, IL

Matt was very helpful throughout the purchasing process and never made me feel silly, even when I asked some “out there” questions. He went above and beyond the call of duty... Continue reading

J Ross
Greenfield WI

I worked with Colton David who was incredibly knowledgeable and very service oriented. He even stayed after the store closed at 5 to accommodate my needs. Continue reading

N Willard
Edmond, OK

I wanted to drop you a note to thank you for listening to us, your customers. We are very happy with the exchange of the Octane Q47 machine. .. Continue reading

Steve & Sharon

Customer Service is alive and well at 2nd Wind. Continue reading

Scottsdale, AZ

Brandon in Hobart Indiana was very knowledgeable and helpful to us. He knew the equipment, counseled us on our needs and facilitated our purchases. Continue reading

C Pera

Talk about going the extra mile for a customer! Continue reading

J Donnelly
Fargo, ND

The entire experience in this store created a new image of 2nd Wind for me—one that exceeded my expectations of retail customer service (which isn’t easy to do). Continue reading

J Leighton

I was ultimately very happy with the product I ended up getting and the quick turn-around on the minor glitch – first impressions are important, and you guys nailed it good. Continue reading

B. Smith

Telling Paul thanks doesn’t seem like much for helping my wife and I change our lives, but I don’t know what else to say. Continue reading


But I wanted to let you know that this was probably one of the finest sales associates I have ever dealt with…and that indeed is what caused me to purchase the product. Continue reading

P Vaglica
Brookfield, WI

In a lot of ways, you are all running a business the way it should be. I’m looking forward to working with you in the future and making sure my friends and family do business with you too. Continue reading


With Mark’s help, I feel I am on the journey to better health, and I couldn’t be happier. Continue reading

L Fugate
Appleton, WI

This is my third major purchase in your stores over the past how many years and every time has been a good experience. Continue reading


The experience could not have been better and the credit goes to Steve the store manager/salesman. His knowledge about the product and his willingness to make sure we were satisfied made the entire process smooth and pleasant. Continue reading

J Mentel
St Louis, MO

This past Friday I went to your store in Schaumburg and was greeted by BJ Thomas. He was very helpful and knowledgeable of your product line and what would work best for my needs. Continue reading


After visiting the normal sports equipment chains, I noticed your store online. On my initial visit I was assisted by Bill Rockow, who not only demonstrated the features, advantages and benefits of the recumbent bikes that you sell, but also provided an overview of other types of fitness equipment that would help me reach my exercise goal. Continue reading

W. Cotton

You stayed in touch and answered all of my questions in depth. You were very knowledgeable and confident in selling your product but you weren’t pushy or over agressive in your sales pitch. In short you did a great job. Continue reading


I will definitely go directly to 2nd Wind for all my future exercise equipment needs. Continue reading


All in all, I couldn’t be happier with the entire experience. And your personal letter to us was icing on the cake! Continue reading

D. C. Waller
Pewaukee, WI