Return and Exchange Policy
At 2nd Wind, we want you to be 100% satisfied with your purchase. We know that exercise equipment has to be just right, and you should feel confident that the machine or products you choose are a perfect fit for you. If you're not totally satisfied with your purchase you can take advantage of our worry-free return and exchange policy. Read more below.
If you are not completely satisfied with your purchase, you may return it within 15 DAYS OF RECEIPT OF PRODUCT(S) and receive a full return of purchase amount less shipping/delivery and installation costs if applicable.
If return exceeds the 15-day time period and is within the 30 DAYS OF RECEIPT OF PRODUCT(S), the following return policy is in effect:
- A. Full refund of purchase amount less a 20% restocking charge and shipping/delivery/installation costs if applicable.
- B. Full in store credit or exchange for like merchandise and 20% restocking fee will be waived. (Refer to exchange policy).
There will be no refunds on products that were shipped LTL.
NO CASH REFUNDS will be given. A corporate check will be issued within 10 business days for return of all cash transactions.
All product(s) that have been shipped/delivered/installed must be physically returned to a 2nd Wind Exercise location before any refund is provided.
2nd Wind Exercise reserves the right to refuse any returned item based on inspection of product for damage.
The goal at 2nd Wind Exercise is to provide the best possible experience and the best product(s) to fit our customer’s individual needs. In order to ensure we are able to meet this goal 2nd Wind offers a unique 30 day exchange policy.
If within 30 days from the date of receipt of your initial mainframe* purchase you feel the product does not best suit your needs for any reason, you may exchange the original mainframe* purchase for any mainframe* item with no penalty or restocking fees of any type.
Once a different item has been selected, 2nd Wind will simply charge any additional amount due for the new item or refund any difference with absolutely no additional fees or charges, including standard delivery** and installation. (If this delivery option was chosen at the time of the original purchase.)
*Mainframe item is defined as a treadmill, bike, elliptical, rower, or home gym.
**Standard delivery and installation is a radius of 35 miles from the closest 2nd Wind location.